Complaint Process

The purpose of this process is to provide a clear, accessible process for parents, guardians, staff, and community members to submit complaints regarding the implementation of Title I, II, III, and IV programs in the district. This process ensures that all complaints are handled in a timely, fair, and consistent manner in compliance with federal and state regulations.

Title I: Improves academic achievement for disadvantaged students.

Title II: Supports effective instruction and professional development for teachers and staff.

Title III: Provides support for English learners to attain English proficiency.

Title IV: Promotes well-rounded education, safe and healthy schools, and effective use of technology.

A complaint may be filed by:

• Parents or guardians of students
• District staff Community members
• Students (if applicable)
• Other concerned individuals or organizations

A complaint is a written and signed statement that:

• Describes an alleged violation of federal or state regulations related to Title I, II, III, or IV programs.
• Provides specific facts supporting the claim that the school or district is not complying with applicable laws or guidelines.
• May include a request for corrective action or resolution.

Complaints must relate to the administration or implementation of Title I, II, III, or IV programs.

Complaints must be submitted in writing and signed by the complainant. Anonymous complaints will not be accepted. The written complaint must include:

1. Name and contact information of the person submitting the complaint.
2. Description of the issue: Clearly outline the alleged violation or concern, including specific facts and details.
3. Date(s) of the incident(s): Provide the relevant timeline of the events leading to the complaint.
4. Relevant program(s): Specify whether the complaint pertains to Title I, II, III, or IV programs.
5. Proposed resolution: If applicable, suggest how the issue could be resolved. Complaints can be submitted in person, by mail, or via email to the designated district coordinator.

Submit the complaint to:
Title I, II, & IV Program Coordinator, Mr. Stephen Gardner
MSD of Wayne Township
1220 S. High School Road
Indianapolis, IN 46241
Mr. Stephen Gardner
317-988-8600

Title III Program Coordinator, Dr. Dennisha Murff
MSD of Wayne Township
1220 S. High School Road
Indianapolis, IN 46241
Dr. Dennisha Murff
317-988-8600

1. Acknowledgment of Receipt: The district will acknowledge receipt of the complaint in writing within 10 business days.
2. Initial Review: The Title Program Coordinator or designee will review the complaint to determine if it falls under the purview of Title I, II, III, or IV programs. If it does not, the complainant will be notified, and the complaint may be redirected to the appropriate department.
3. Investigation: The district will investigate the complaint within 30 business days of receipt. The investigation may include:
   • Review of relevant records, policies, and procedures.
   • Interviews with involved parties, including staff, parents, and students (if applicable).
   • Consultation with legal or educational experts, if necessary.
4. Written Response: After completing the investigation, the district will provide a written response to the complainant within 45 business days. The response will include:
   • A summary of the investigation findings.
   • A decision regarding whether the complaint is substantiated or unsubstantiated.
   • Any corrective actions to be taken if a violation is found.
   • Information on the appeal process if the complainant is not satisfied with the decision.

If the complaint is substantiated, the district will:

• Take immediate corrective action to address the issue and prevent future violations. 
• Notify the complainant in writing of the corrective measures taken and the expected timeline for implementation.

If applicable, the district may work with the school’s leadership team, teachers, and other stakeholders to ensure that Title I, II, III, or IV programs are in full compliance with federal regulations.

1. What is the difference between Title I, II, III, and IV programs?
   • Title I focuses on improving education for disadvantaged students.
   • Title II supports teacher and staff professional development.
   • Title III helps English learners attain language proficiency.
   • Title IV promotes a well-rounded education, school safety, and technology integration.
2. Can complaints be filed anonymously? No. Complaints must be submitted in writing and signed to be considered for investigation.
3. How long does the investigation take? Investigations are typically completed within 30 business days, and a written response is provided within 45 business days.
4. What if I disagree with the district’s decision? You have the right to file an appeal with the state education agency within 30 days of receiving the district’s decision.

For questions or more information about the complaint process, please contact:

Title I, II, & IV Program Coordinator, Mr. Stephen Gardner
MSD of Wayne Township
1220 S. High School Road
Indianapolis, IN 46241
Mr. Stephen Gardner
317-988-8600

Title III Program Coordinator, Dr. Dennisha Murff
MSD of Wayne Township
1220 S. High School Road
Indianapolis, IN 46241
Dr. Dennisha Murff
317-988-8600